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Frequently Asked Questions

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Non-members FAQ

What kind of emails will I receive?

You will receive offers, promotions, new product launch info, tips and newsletters on general issues or your interests.

How many emails can I expect from EmailCashPro?

It depends on whether your profile matches with our advertisers needs. You are not likely to receive more than 3 emails from us on a single day.

How much will I earn from each email?

Each paid email earns you between 0.5 cents to 1 cent because the earning is based on revenue sharing. The more we earn, the more we share. Please note that not all emails from us are paid. Some emails are newsletters, tips or updates that our editorial board has specially prepared for you.

Why am I paid in points first before converting into cash?

Our aim is to maximise your total earning, not earning per click. As such, we need the flexibility in adjusting our advertising rate so as to attract more advertisers. This will eventually increase your total earning. Point system allows us to have such flexibility and from our past experience (we have been in operation since July 2006), it has been proven to be the best system in maximising your earning.

How much will I earn by participating in EmailCashPro?

Your earning depends on how often you respond to our email and how active you are in building your referral team. Our program provides you with an avenue to get quick access to market offers and info. Being paid should be treated as an extra. But if you wish to make money, you should actively participate in our referral program. It's not hard to earn extra $100 a month. But remember, there is no free lunch.

How much does it cost to join EmailCashPro?

Membership at EmailCashPro is free.

Am I allowed to have more than one account?

No. We allow one account per individual. If you create more than one account, be it for personal use or for other people, your accounts may be suspended.

What is the sign up process?

The whole process of signing up begins with you entering your email address in the signup form.

Upon signing up, you will receive an email asking you to confirm. Click on the FULL link, fill up the details and enter. Remember to click on the full click because the link has all your signup details.

You will then receive a welcome message with your username and password. When you receive the message, you know you're done.

My country is not found in the signup form. Why?

We support 103 countries that accept Paypal. If your country is not in the list, it means your country does not accept Paypal. If so, we will not be able to pay you.

Nevertheless, if your country does accept Paypal and it has been left out, please inform our support. We will include it into our list asap.

Members FAQ - New Member

How do I start?

Once you join EmailCashPro, you will be given a link to refer other people to EmailCashPro. You referral link should look something like this: http://www.emailcashpro.com/?r=yourID. You can send emails to your friends with your referral link. Anyone who signs up through your link will be referred by you.

Alternatively, you can use our "Invite Your Friends" system that can be found at the side bar and in your Members Area. Just type in their email addresses. Your referral link will be shown automatically. Please note that you need to login to use this service because the system has to trace who you are in order to generate your referral link automatically.

For more referral strategies, you should check out Referral Strategies in your Member's Area.

When will I start receiving paid ads?

If you have joined us recently, please wait for a few more days. You will receive an ad only when there is one that match your interest and profile.

As we rotate our available ads among our members and we do not send ads that do not match your interest, if we don't have an ad that match either your interest or your profile, or if we happen to rotate the ad to another member, we will not send you any ad. I hope you understand this is to protect your interest.

Nevertheless, if you do not receive any ad from us for 1 whole month (which is highly unlikely, unless all the interest groups you've selected are extremely unpopular), then let us know. We will have to do a test on your account.

Where can I check my earning to date?

You can login to www.emailcashpro.com/members.php to check your earnings.

"Cash credits" is your earnings to date. "Total points" are your total points earned since the last points to cash credit conversion.

To understand how our point system works, please check out the FAQ on point system.

My account only earn points, no credits. Why?

That's because you've just joined and your points are not converted to credits yet. Please check out the FAQ on point system.

Members FAQ - Referral

How can I refer people to EmailCashPro?

Once you join EmailCashPro, you will be given a link to refer other people to EmailCashPro. You referral link should look something like this: http://www.emailcashpro.com/?r=yourID. You can send emails to your friends with your referral link. Anyone who signs up through your link will be referred by you.

Alternatively, you can use our "Invite Your Friends" system that can be found at the side bar and in your Members Area. Just type in their email addresses. Your referral link will be shown automatically. Please note that you need to login to use this service because the system has to trace who you are in order to generate your referral link automatically.

For more referral strategies, you should check out Referral Strategies in your Member's Area.

Where can I find my referral link?

Login to your Member's Area and go to Referral Strategies.

How do I trace if I've successfully referred new members?

You will receive an email notification informing you that someone has been referred by you. You can also login to your Members Area under Your Earnings, where you can check the number of referrals you have at each level.

Is there any condition attached for referral income?

You may want to note that you must be at least 50% as active as your referrals in order to earn referral commissions. If you are an active user of our program, you shouldn't be worried about this.

Can I invite my family members to join EmailCashPro?

You can, provided that the accounts are created personally by your family members. If you create all the accounts on behalf of your family members, those accounts are considered fraud and your account may be suspended.

I referred someone to join, but the person is not in my referral stats.

If you are 100% sure that your friend has signed up and his/her username is not in your list, this is what you can do.

1) Get your friend's username and your username
2) Send them to our support and tell us who is upline, who is downline.
3) We will check and respond to you asap.

Note: Please do not give us your friend's email. We need his/her username for complete checking.

I receive 10 referral notices, but my account only shows 9. Why?

Your account only shows referral who are still our members. If someone join and then unsubscribe, you'll receive the referral notice but this account will not be reflected in your stats.

Members FAQ - Payment

When can I request payment?

You may request payment after you have earned $11.

How can I request payment?

You can redeem cash when you have more than $11 cash credits in your account. You first accumulate points by reading the paid emails. The accumulated points will then be converted into cash credits. The conversion rate from points to cash varies every month since we share 40% of our earnings with you. The more we earn, the more we share. So far, the conversion range from 0.55 to 0.75 cents.

To redeem, you can submit a redemption request in your members area. Just login to your members area and go to Redemption Center.

Payment is through Paypal. Opening a Paypal account is free. You can open a Paypal account at www.paypal.com.

When am I paid?

After your payment request is made and your account is in good-standing we will issue payment to you within 30 days after your payment request is made.

How am I paid?

Payment is made via Paypal. Opening a Paypal account is free. You can open a Paypal account at www.paypal.com.

The payable amount will be the requested payment less $1  processing fee.

Note: if you make multiple redemption on the same day, only one processing fee will be charge.

I have 11 point credits in my account. Why can't I redeem money?

This is because point credits are not cash credits. You need $11 cash credits to make a redemption. Read our FAQ on point system.

Members FAQ - Point System

How does point conversion work?

Point conversion is done within the first 7 days of each month. We try to get it done as soon as our accounts finalize the sales for the previous month. In most cases, we can process it on the 1st or 2nd day of each month.

We use points to keep track of the number of emails you and your referrals have read. Every month, we will calculate our total earning for the previous month and distribute 40% of our total earnings to our members based on the number of points they have. For instance, if you have 1000 points and the total points earned by all members are 100000, you will earn 1% of the 40% we share.

Why do we adopt point system?

Since our members earning is a direct percentage of our total earning, the more sales we make, the more money you earn. In order to increase our sales, we have various discounts and promotion for our advertisers. Point system allows us to have the flexibility in having more offers and thus increase our total sales. This in turn will increase our members' earnings.

From our past experience, we are convinced that point system is the best way to maximize the total earnings of our members.

With point system, you're like the shareholder of EmailCashPro.

As you can see, our members earn 40% of our earning, not profit. For every $100 we earn, our members share $40. This is better than the dividend from stocks and shares. But there is no free lunch. To get a big cut in this 40%, you have to build the members in your team. As you have 100s or 1000s of members in your entire team, you will realize that your earning is no longer dependent on how many emails you read but how much total sales we make for that month. This is when you can feel like being the shareholder of EmailCashPro.

1 point = how much cash credit?

So far, our conversion has ranged from 0.55 cents to 0.75 cents per point.

We do have a minimum earning guarantee though. We guarantee that your earning per ad will definitely be more than 0.5 cents per ad, else we will top up the difference.

I've viewed 20 ads, but I only have 12 points. Why?

1 ad = 1 point. If you've viewed 20 paid ads, you should have 20 points.

Please note that the "Total Points" shown at www.emailcashpro.com/members.php only shows your total points earned since the last conversion.

To check the total points you've earned to date, you need to add "Total Points" and all the points that have already been converted into cash credits. This information can be found on the end of the page at www.emailcashpro.com/members.php.

So if you've viewed 20 ads but only have 12 Total Points, that's because some points have already been converted into cash credits.

What is the difference between point credit and cash credit?

All ads viewed are first credited in point. 1 point = 1 ad.

We work on revenue sharing basis. On the first of each month, we will calculate our earnings and share it with our members.

Total earnings will be divided by total points earned by all members and then points will be converted into cash earnings based on the conversion calculated. The conversion is typically between 0.5-0.75 cents ($0.005-$0.0075) for each point.

Converted points will become cash credits. Cash credits will accumulate until it reaches $11, which is our minimum payout. Once you reach that amount, you can redeem the cash credits.

Members FAQ - Email Issues

I click on the link in my paid email, but it says "This paid advertisement has expired." Why?

Our advertisers purchase a certain number of page views from us. Once this number is reached, the advertisement will expire. Try to view the ad as soon as you receive it.

Where will I receive paid ads?

All the ads will be sent directly to the email address you've registered with us.

When will I start receiving paid ads?

If you have joined us recently, please wait for a few more days. You will receive an ad only when there is one that match your interest and profile.

As we rotate our available ads among our members and we do not send ads that do not match your interest, if we don't have an ad that match either your interest or your profile, or if we happen to rotate the ad to another member, we will not send you any ad. I hope you understand this is to protect your interest.

Nevertheless, if you do not receive any ad from us for 1 whole month (which is highly unlikely, unless all the interest groups you've selected are extremely unpopular), then let us know. We will have to do a test on your account.

How do I receive more ads?

Your ad volume depends on your profile. If there is no match, we will not send any ad to you. Thus there is nothing much you can do to receive more ads.

If your objective of receiving more ads is to increase your earnings, the better way is to start building your team at EmailCashPro. This is what our top earners are doing. The secret of making money is to leverage.

Members FAQ - Account Issues

I've signup my email address. But I'm not receiving any confirmation email.

A confirmation email will be sent to you almost immediately. If you do not receive the confirmation email after a few minutes, check your junk mail folder, as some email providers may automatically filter your email. Make sure you add the addresses admin@emailcashpro.com and rewards@emailcashpro.com to your address book and/or contact list. This will insure that all emails from these addresses are delivered to your inbox.

After following all the steps, signup your email address again. If you still do not receive the confirmation email, chances are your e-mail provider is blocking emails from our server. In that case, please join using another email address.

Why I cannot login to the account?

First, please go to www.emailcashpro.com/send.php to retrieve your login details and make sure you use the correct login details. If the system says "Your E-mail address is not in our database.", it means your signup wasn't successful. Please click here to signup again.

If you are sure that your login ID and password are correct, try going to Tools > Internet Option > General > (Under Browsing history) Delete > Delete cookies. Then try to login again.

If it still doesn't work, login using another computer. The problem may be due to some settings in your computer.

I lost my username and password. How can I retrieve them?

You may go to www.emailcashpro.com/send.php to retrieve your login details.

What other issues do I have to take note as a member?

You may want to note that your account will be deleted if it's inactive for more than 90 days.

What would happen to me if I cheat?

If our system identifies that you cheat, your account will be suspended and all your earnings will be forfeited.

Why is my account suspended?

An account is suspended because there are duplicated accounts under the account or fraud activities are detected. Please note that each member can only have 1 account. If you've created more than one account, be it for yourself or for other people, all your created accounts may be suspended.

All fraud accounts are detected through system and human review. But if you trust that your account is suspended by mistake, you may contact our support.

Why is my account inactive?

That's because you've not been reading our paid ads for a sustained period of time. To reactivate your account, please contact our support.

How do I delete my account?

If you wish to terminate your membership, you can do it immediately at www.emailcashpro.com/delete.php.

If you wish to keep your membership and filter those ads you do not wish to receive, you may do so at www.emailcashpro.com/edit.php.

Can I change my username?

Just like your username with Yahoo or Hotmail, you can't change it because it is unique. The only way to change your username is to delete the account and sign up again.

Members FAQ - Gold Member Upgrade

I've sent 20 invitations to my friends. Why am I still not a Gold member.

You need to have 20 level 1 referrals to be upgraded to a Gold member, not just sending 20 invitations.

I've 20 level 1 referrals. Why am I still not a Gold member.

There will be some delay as we manually check through all our potential Gold Members for possible frauds.

If everything is okay, your account will be upgraded in the next routine. In any case, it shouldn't take more than 30 days.

When I refer 40 people, will I receive another $5?

The $5 Gold member bonus is a one time bonus for the first 20 referrals, not every 20 referrals. If you seriously build your team, you will realize that your overriding earnings will be more than $5 and they are recurring.

How do I know if I've referred 20 people?

You can check your referral stats at www.emailcashpro.com/referralstats.php.






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